Welcome to the official Rules page for The Pokies 114. We tested our platform extensively to ensure clarity, fairness and security for players in Australia and beyond. This page sets out the rules that govern access to and use of The Pokies 114 gaming services, including account opening, deposits, withdrawals, bonuses, game integrity and dispute handling. Read this document carefully. By registering or using our platform you agree to these rules and the obligations contained within.
The Pokies 114 operates under company registration number 3-102-841524, established in 2021 and based in Costa Rica. Our activities are conducted under applicable regulatory frameworks and, as stated in our registration information, in accordance with the oversight we declare. These rules apply to use of The Pokies 114 via any internet-enabled device including mobile, desktop and tablets. They form a legally binding agreement between you, the player, and us, the operator.
These rules come into force when you register an account with The Pokies 114 or otherwise use our services. You accept that you have read and agree to the rules in full. We reserve the right to change these rules at any time. Changes may be made for reasons including legal compliance, anti-money laundering obligations, fraud prevention, customer service improvements or technical updates. We will publish updated versions and, where required by law or good practice, provide notice of material changes.
Only persons who meet the following conditions may use The Pokies 114:
When you open an account we will ask for personal details including full name, date of birth, email and phone number. These details must be truthful and complete. We may require documentation to verify your identity. Failure to provide requested documents or providing false or misleading information may result in account suspension, withholding of funds and cancellation of winnings.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Do not share your password. If you suspect unauthorised access you must notify our support team immediately. We may suspend an account if unusual activity is detected while we investigate. We recommend using strong passwords and enabling any offered security features such as two factor authentication.
Only one account per person is permitted unless we expressly allow otherwise. Only one account per credit card number is permitted. Accounts found to be duplicates, or where the same financial instrument is used across multiple accounts to abuse promotions, will be suspended. In our testing we review patterns across accounts and financial instruments. Our results show that duplicate account behaviour is routinely identified by our systems and investigated rapidly.
All play must be for personal, recreational purposes only. Professional gambling or play intended to exploit promotional offers or manipulate outcomes is prohibited. You may not use automated tools, bots, scripts or programmed devices to play on our platform. Collusion between players, use of multiple accounts to unfairly benefit, or exploitation of software bugs contradicts these rules and will trigger investigation and potential legal action.
Deposits will be credited to your account once we receive confirmation from your payment provider. Available deposit methods and limits are displayed in your payment area. You may only use payment methods registered in your name unless otherwise agreed with support and explicitly approved by us. We may occasionally request documentation that substantiates a deposit, including source of funds, for anti-money laundering compliance.
We aim to process withdrawal requests promptly. Processing time varies by payment method and by whether additional verification is required. Our tested results show that typical processing times align with the standards below. These are indicative and may change according to external banking or network conditions:
| Payment Method | Processing Time (typical) | Playthrough Requirement |
|---|---|---|
| PayID / Bank Transfer | 1 to 24 hours after processing | 1x of deposit |
| Credit / Debit Card | 1 to 3 business days after processing | 3x of deposit |
| E-wallets | Instant to 24 hours after processing | Variable depending on promotion |
Once a withdrawal is processed by The Pokies 114 it leaves our control. If your bank rejects a transaction and funds are returned to us we will contact you to arrange an alternative transfer method. We do not charge withdrawal fees but third party or bank fees may apply. Your account balance will not accrue interest and conversion or FX services are subject to the receiving financial institution.
Bonuses and other promotional offers carry wagering or playthrough requirements. These requirements must be fulfilled before withdrawing any funds derived from bonus amounts. Some bonuses may be valid only on specific games and games excluded from a promotion will not contribute to playthrough. We reserve the right to void bonuses if we detect abuse or breaches of promotional terms.
Examples of typical wagering rules used on the platform are shown below. These are examples and the relevant promotion page will contain exact terms.
| Type of Offer | Common Wagering Requirement | Game Contribution |
|---|---|---|
| Deposit Match Bonus | 20x bonus amount | Slot games 100%, Table games 10% or excluded |
| Free Spins | 10x winnings from free spins | Bonus wins only on designated slot |
If we have reasonable grounds to believe that a bonus has been abused, we reserve the right to cancel the bonus, void winnings and withhold funds. This applies both at the time of wagering and after any subsequent reviews.
We operate with certified random number generation and audited games where applicable. If a game malfunction occurs, or the game does not operate as intended, any bets or bonus activity related to the malfunction may be voided. Do not attempt to take advantage of an identified fault. In our testing and incident reviews we collaborate with software providers and auditors to determine whether funds or play should be restored. Our decision in such cases is final and made after a full investigation.
We maintain robust anti-money laundering controls. Transactions that trigger AML checks will be reviewed. Where necessary we will request documentation to verify identity, source of funds and transaction history. Withdrawals may be held while we complete these checks. We comply with legal obligations to report suspicious activity and will cooperate with law enforcement when required. Attempting to circumvent AML controls may result in account closure, forfeiture of funds and legal action.
We may ask for verification documentation at any time. Common documents we request include:
Verification requests are routine and intended to protect you and the platform. Failure to provide required documents may delay or prevent withdrawals and lead to account suspension.
We implement industry-standard security measures to protect the confidentiality and integrity of your personal information. We collect and process personal data in line with applicable data protection laws. We will not sell your personal data. Limited disclosure to third party service providers and partners is necessary for payment processing, identity verification and dispute resolution and is done under contractual protections. For full details see our privacy policy which explains how we collect, use and retain your data.
The Pokies 114 is committed to responsible gambling. We provide tools and support to help you manage your play. Options available may include:
We tested our responsible gambling tools and our results show they are straightforward to implement through account settings or by contacting support. If you need help identifying problematic play, contact support and we will help arrange self exclusion or professional assistance resources. If we suspect a player is at risk we may proactively place limitations on an account while we investigate and assist the player.
We will communicate about your account, promotions and changes to the rules via email, account notifications and banners on the site. It is your responsibility to keep your contact details accurate. Important notices about legal rights or regulatory matters may be delivered by email or posted on our platform.
If you have a dispute or complaint please contact support in the first instance. We aim to resolve issues promptly. Our dispute handling process includes:
If you remain dissatisfied after our internal process, we will outline any independent review or regulatory avenue available to you depending on your jurisdiction and the issue at hand.
We may suspend or close accounts and withhold funds where there is reasonable cause to believe a player has breached these rules. Breaches include, but are not limited to, fraud, use of multiple accounts to exploit promotions, identity theft, providing false documentation, AML concerns and collusion. Where funds are withheld we will provide an explanation and, where necessary, complete an investigation. Criminal referrals may follow in cases of serious fraud. Our decisions are taken in good faith and based on evidence gathered during a review.
Using The Pokies 114 involves risk of financial loss. We are not liable for losses arising from your use of the platform except where required by applicable law. We endeavour to ensure platform availability but cannot guarantee uninterrupted service. We are not liable for losses due to third party outages, network interruptions, or actions outside our control.
These rules are governed by the terms published and by the legal framework under which The Pokies 114 operates. The company is registered in Costa Rica under registration number 3-102-841524. Disputes may be subject to the applicable laws and regulations relevant to the platform and jurisdiction. If you are a resident of Australia you should ensure compliance with Australian law when using this platform and be aware of the specific regulatory environment in your state or territory.
We reserve the right to amend these rules. Material changes will be communicated to account holders in a timely manner. Continued use of the service after publication of updated rules constitutes acceptance of those changes.
To help you understand how these rules apply in real situations, we include a few practical examples based on our testing and case reviews:
| Topic | Key Point |
|---|---|
| Age Requirement | Must be legal gambling age in jurisdiction of residence |
| Single Account | One account per person and one account per credit card number unless approved |
| Playthrough Examples | PayID 1x, Credit Card 3x (as minimum examples) |
| Verification | ID, proof of address, payment method documents may be requested |
| Withdrawal Fees | No fee from platform but third party fees may apply |
If you need help with any aspect of these rules, verification, account issues or responsible gambling support please contact our support team via the channels available in your account area. We aim to respond promptly and provide a clear process for escalation and dispute resolution. In our experience proactive communication yields faster, fairer outcomes for players and the platform.
We tested customer journeys including registration, deposit, bonus claiming, playthrough and withdrawal. Our results show that where players follow the rules and provide required documentation, outcomes are timely and fair. The Pokies 114 enforces rules strictly but transparently. If you plan to use the platform, we recommend keeping documentation handy, setting realistic deposit limits and reading promotion terms before claiming offers. Responsible play and clear communication with support are the best ways to ensure a smooth experience.
For clarity, definitions used throughout these rules include:
We retain records of account activity, transactions, chat logs and verification documentation in line with legal and regulatory obligations. These records support dispute resolution and AML compliance. Players may request copies of certain records subject to privacy safeguards and relevant law.
Thank you for reading the Rules for The Pokies 114. Please ensure you understand these terms before playing. If you have any questions, contact our support team and we will assist you. We continuously monitor and test our processes to maintain trust, fairness and safety for all players.
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